Awaaz Afghanistan Reporting Dashboard
Total Running Since 2018
Total Calls:
555,210
Total referrals:
14,787
Total MoUs:
198
Filters
Province
- All Provinces -
Kabul
Kapisa
Parwan
Wardak
Logar
Nangarhar
Laghman
Panjsher
Baghlan
Bamyan
Ghazni
Paktya
Kunar
Nuristan
Badakhshan
Takhar
Kunduz
Balkh
Samangan
Sar-e-Pul
Ghor
Daykundi
Uruzgan
Zabul
Paktika
Khost
Jawzjan
Faryab
Badghis
Hirat
Farah
Hilmand
Kandahar
Nimroz
Sectors
- All Sectors -
Cash
Education
ESNFI
FSA
General inquiry about Awaaz
Government Services
Health
Livelihoods
None - Thank you call
Nutrition
Protection
WASH
Gender
- All Genders -
Male
Female
Type of Issue
- All Types -
Request for information
Request for assistance
Complaint
Negative Feedback
Positive Feedback
Mistake Call
Date From
Date To
Only Referrals
Total Calls
268,843
calls
Total Referrals
10,824
cases
Response Duration
32.83
days
Calls/Day
354.67
calls
First call resolution
91.15
%
Calls by gender
0
0
0
1
1
1
1
Our referrals to agencies
0
0
0
1
1
1
1
Callers consent
Number of calls per month by gender
0
0
0
1
1
1
1
Total
Male
Female
Disables
Top critical issues by month
0
0
0
1
1
1
1
Number of calls by sector by month
0
0
0
1
1
1
1
Number of missed calls by month
0
0
0
1
1
1
1
Total Calls Handled
Total Missed Calls
Map of calls by province
Number of calls by province
0
0
0
1
1
1
1
Number of calls by age group
Number of calls by caller type
Call types
Post Call Survey
Caller satisfaction: operator performance
Partner hotline referrals: case resolution
AAP
Affected Population is informed on available assistance and processes to access the assistance
Reasons for No
Open line of Two-way communication between affected population and service providers
Total calls conducted AAP survey
Affected Population top three source of information about assistance