Awaaz Afghanistan Reporting Dashboard

Total Calls

101,091 calls

Total Referrals

5,132 cases

Response Duration

26.35 days

Calls/Day

276.20 calls

First call resolution

89.34%

Calls by gender
Our referrals to agencies
Callers consent
Number of calls per month by gender
Number of calls by sector by month
Map of calls by province
Number of calls by province
Number of calls by age group
Number of calls by caller type
Call types
Post Call Survey

Caller satisfaction: operator performance
Partner hotline referrals: case resolution