Awaaz Afghanistan Reporting Dashboard

Total Running Since 2018
 Total Calls:     433,898
 Total referrals:     10,354
 Total MoUs:     138
Filters

Total Calls

147,532 calls

Total Referrals

6,391 cases

Response Duration

29.15 days

Calls/Day

311.91 calls

First call resolution

90.39%

Calls by gender
Our referrals to agencies
Callers consent
Number of calls per month by gender
Top critical issues by month
Number of calls by sector by month
Number of missed calls by month
Map of calls by province
Number of calls by province
Number of calls by age group
Number of calls by caller type
Call types
Post Call Survey

Caller satisfaction: operator performance
Partner hotline referrals: case resolution
AAP

Affected Population is informed on available assistance and processes to access the assistance

Reasons for No
Open line of Two-way communication between affected population and service providers

Total calls conducted AAP survey
Affected Population top three source of information about assistance